Your Filipina Virtual Assistant

CRISTINE JOY N. OSIAS

WELCOME TO MY PORTFOLIO!

Are you an active executive or a business owner who feels overwhelmed by your to-do list? Lucky for you, you found me!

I can help you free up some of your important time and relieve some of the pressure that comes with operating a business as a meticulous virtual assistant.

In short, worry less with your daily tasks!

I got you!

WHAT CAN I do?

AS YOUR VIRTUAL ASSISTANT?

Roles/Services Offered

Social Media

Manager

Create and maintain the company's brand through social media marketing tools, promptly respond to comments and messages, and develop the most effective marketing strategies to increase the company's revenue.

General Virtual Assistant

Answer calls and emails, schedule meetings, make travel arrangements, research and organize data, maintain and manage contacts, create presentations and documents, and manage calendar and email.

Sales Virtual Assistant

Research profitable products, Write and create optimized product listings, manage inventory, provide customer service, and create content to help build the brand.

ROLE no.1:

SOCIAL MEDIA MANAGER

TOGETHER, LET'S CREATE AN IMPACT!

SMM ROLES AND RESPONSIBILITIES

regularly postS text, image OR VIDEO that engages the BRAND’s target market

interacts with audience and establishES a relatable brand voice

IMPROVES CUSTOMER ENGAGEMENTS, EMPHASIZING POSITIVE TESTIMONIALS AND PROVIDING A QUICK RESPONSE TO UNFAVORABLE FEEDBACKS

identifIES new social media tools, TRENDS AND TECHNIQUES TO BOOST BRAND'S online presence AND to effectively handle social media marketing

analyzES engagement data, AND planS digital campaigns to build community online

ACTUAL DATA FROM MY OWN CLOTHING BUSINESS PAGE ON FACEBOOK

WITH 2 YEARS ONLINE SELLING EXPERIENCE

I was my own boss in charge of all the responsibilities - from the logo, brand and page creation, outsourcing trusted suppliers, product photoshoot, photo editing, visual content creation, product marketing campaign, as well as identifying market demands through qualitative social listening in Facebook and Instagram, being the 24/7 customer support, down to processing transaction sales from order verification, package preparation, and logistic planning.

PHOTOGRAPHY + PHOTO EDITING

PHOTOGRAPHY AND PHOTO EDITING AS A HOBBY

These photos were taken at home using a smartphone. I edited it with a background and enhanced the photos using canva.

SOCIAL MEDIA VISUAL CONTENT SAMPLES

INFOGRAPHICS (COLLEGE PROJECTS)

ANALYSIS OF URINE AND BODY FLUIDS (LABORATORY)

HEMATOLOGY 1 (LECTURE)

the CONTEMPORARY world CLASS, FITNESS CLASS, AND SCIENCE, technology and society class

CERTIFICATE/

TRAINING

Monochrome Photo Of Woman Standing On Hallway

COURSE COMPLETED

VIRTUAL ASSISTANT

SOCIAL MEDIA MARKETING

+ introduction to ECOMMERCE (60 mins)

+ AMAZON va TRAINING (199 mins)

ROLE NO.2:

GENERAL VIRTUAL ASSISTANT

RELATED WORK EXPERIENCE

Online travel agency website on tablet screen.

BPO Call center agent

ROLE:

TRAVEL ASSOCIATe/TRAVEL CONSULTANT

2021

JOB DUTIES AND RESPONSIBILITIES:

-Process Inbound/Outbound calls relating to customer queries

-Process customer request as per guidelines

-Adherence to process Quality and Compliance Guidelines

-Adherence to Staffing/Attendance metrics

-Meet deliverables related to staffing -adherence and attendance

-Provide language customer support & transaction processing

-Meet and exceed KPIs (AHT, quality, CSAT)

-Follow processes and policies

-Follow documentation standards

Add a Call-to-Action

work achievement

top 1 front office agent

alabang branch, Month of october, year 2021

within my 3 months working as a first timer in a bpo industry, i immediately got awarded as number 1 in all front office agents. this is because i only focus on providing excellent customer service to every task i was assigned to do. no less, but could always be more.

ADDITIONAL SKILLS

CALENDAR MANAGEMENT

as a leader of a thesis group for 3 times (1 in junior high school, 1 in senior high school, and 1 in college), i learned how to manage time efficiently to boost productivity. I use google calendar to track deadlines and to inform my groupmates for the tasks they are assigned to do (aside from having a messenger group chat).

EMAIL MANAGEMENT

I am my own father's personal assistant, responsible for all of his JOB-RELATED PAPERWORKs, including screening and replying to emails from his employer about his work (he works in the u.s, through a filipino agency). i also monitor his financial loan payments and create a visual presentation for him to easily track them.